Frequently Asked Questions
Everything you need to know about our premium leather goods.
What kind of leather do you use for your products?
We exclusively use 100% full-grain leather, the highest quality grade available. It is durable, develops a beautiful patina over time, and retains the natural markings of the hide.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized or embossed items are final sale and cannot be returned.
How should I care for my leather items?
To maintain the longevity of your product, avoid prolonged exposure to direct sunlight or water. We recommend applying a high-quality leather conditioner every 3-6 months.
Do you offer a warranty on your products?
Yes, all Leatherman products come with a one-year limited warranty covering manufacturing defects in materials and workmanship.
Can I change or cancel my order after it's been placed?
Orders are processed quickly, but you can request a change or cancellation within 2 hours of placement by contacting our customer support team.